UrbanGlo Beauty products are cruelty-free and never test on animals, nor do we allow suppliers to
conduct animal testing on our behalf. While many of the products are free of animal byproducts, UBG is
not considered a vegan line: A handful of our products may contain ingredients of animal origins, such as
beeswax and carmine. For information on specific products, please refer to the “Ingredients Tab” on the product pages.

We get it, you want your products as soon as you can get them: Find the status of a particular order and
view your Order History on the Order Status tracking page under My Account. Please note that the
Order History will not be updated until the product(s) have shipped.

We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign
up for an email alert by going to the specific product page and clicking the “Notify Me” button. When
that must-have item is back in action, you’ll be the first to know.

We only ship via USPS (United States Postal Service) with delivery confirmation. We offer first class
standard shipping to the USA (5-7 business days). International orders may take up to 15 business days
or longer to arrive. You may track your order by visiting www.USPS.com. The US Postal Service does not
guarantee the delivery date and time of your package for standard/ first class mail.  First-Class can take
3-7 days longer than normal to deliver during the holidays (especially during the months of November-
December and February through April). We are not responsible for any shipping deliveries that may be
affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air
and ground transportation strikes or delays, nor any extra fees, customs or back-end charges once the
package has exited the United States.

All orders are processed and shipped on business days only, Monday through Friday, excluding major
holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed
on the next business day. Most orders are processed with 2-3 days after receipt. Longer delays may
apply depending on volume and time of year. Your confirmation email from UrbanGlo Beautique will
indicate an actual processing time frame.

Yes! We ship Internationally/Worldwide to most countries. We also ship to AFO/FPO addresses. All
shipments to International, APO, FPO, and DPO addresses are sent via USPS. Please be sure your military
address is complete and correct. Due to military handling time, delivery to some destinations may take
up to 21 days. International customers please check with your local post office or customs if your
package has not arrived within 20 business days. We are not responsible for any customs, duty, VAT or
any other fees associated with international orders.

We accept payments via Afterpay, Klarna, ShopPay, Credit Card and PayPal in US Dollars only. PayPal
allows customers to pay using their credit and debit cards, PayPal account balances, and bank accounts
securely without sharing your personal information. Please be sure the billing and shipping address
match your card to avoid delays. **Please note PayPal” E-Check” payments take an additional 5
business days to process. PayPal will not allow us to ship your order until they verify your payment has
cleared.